1. BOOKING CONDITIONS

Welcome to EaseMyTravel!

These Terms and Conditions explain the rules and guidelines governing your use of the EaseMyTravel website and its services.

By visiting or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

Throughout these Terms and Conditions, Privacy Policy, and related agreements, the terms "Client", "You", and "Your" refer to the individual accessing or using this website. "The Company", "We", "Our", and "Us" refer to EaseMyTravel. The terms "Party" and "Parties" refer collectively to you and the Company. These terms describe the services we provide, the conditions under which they are offered, and the responsibilities of both parties in accordance with applicable laws and regulations of the USA. Words used in singular or plural form, or with different capitalization, shall have the same intended meaning.

2. Cookies

EaseMyTravel uses cookies to improve website functionality and enhance your browsing experience. By accessing our website, you consent to the use of cookies in accordance with our Privacy Policy.

Cookies help us recognize returning visitors, remember certain preferences, and support the proper functioning of different website features. Some of our advertising and affiliate partners may also use cookies to provide relevant services and information.

3. License

Unless otherwise stated, EaseMyTravel and/or its licensors own the intellectual property rights to all content and materials available on this website. All rights are reserved. You may access website content for personal use, subject to the restrictions outlined in these Terms and Conditions.

You are not permitted to:

• Republish any content or material from EaseMyTravel.
• Sell, rent, or sublicense website materials.
• Reproduce, duplicate, or copy any website content without authorization.
• Redistribute content obtained from EaseMyTravel.

This Agreement becomes effective from the date you first access or use our website.

Certain areas of our website may allow visitors to share comments, opinions, and other information. EaseMyTravel does not routinely review, edit, or approve user comments before they are published. Comments represent the personal opinions of their respective authors and do not necessarily reflect the views of EaseMyTravel, its representatives, or affiliates. To the extent permitted by applicable law, we are not responsible for user comments or any claims, damages, or expenses resulting from their publication or use on this website.

By submitting comments, you confirm that:

• You have the necessary rights, permissions, and approvals to publish your comments on our website.
• Your comments do not violate any third-party intellectual property rights, including copyrights, patents, or trademarks.
• Your comments do not contain defamatory, offensive, inappropriate, unlawful, or privacy-infringing material.
• Your comments are not intended to promote unauthorized commercial activities, solicit business, or encourage unlawful conduct.

You grant EaseMyTravel a non-exclusive license to use, reproduce, modify, and authorize the use of your comments in different formats, media, and communication channels.

4. Hyperlinking to our Content

The following organizations may link to our website without obtaining prior written permission:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors, provided they link to our website in the same manner as other listed businesses; and
• Accredited businesses, excluding certain nonprofit organizations, charity shopping malls, and fundraising groups that are not permitted to link without approval.



These organizations may link to our homepage, publications, or other website information, provided that the link:

(a) is not misleading or deceptive;
(b) does not falsely suggest sponsorship, endorsement, or approval by the linking organization; and
(c) is relevant to the context of the linking website.

We may also review link requests from the following types of organizations:

• Recognized consumer and business information providers;
• Online community websites;
• Associations and organizations representing charitable causes;
• Online directory services;
• Internet portals;
• Accounting, legal, and consulting firms; and
• Educational institutions and professional trade associations.

We may approve link requests from these organizations when we determine that:

(a) the proposed link does not negatively affect our reputation or that of our associated businesses;
(b) the organization has no known history of inappropriate activity with us;
(c) the visibility and benefits of the link are reasonable; and
(d) the link is presented within relevant general resource information.

Approved organizations may link to our homepage provided that the link:

(a) is not misleading;
(b) does not falsely imply sponsorship, endorsement, or approval of the linking organization or its products and services; and
(c) is appropriate to the context of the linking website.

If your organization falls within the categories mentioned above and you wish to link to our website, please contact us by email. Include your name, organization name, contact details, website URL, the URLs from which you intend to link, and the specific pages on our website you would like to reference. Please allow approximately 2–3 weeks for a response.

Organizations receiving approval may link to our website using:

• Our official company name;
• The direct website URL being referenced; or
• Another relevant description of our website that fits naturally within the linking organization's content.

Our company logo, branding, or other visual artwork may not be used for linking purposes without a separate written trademark or usage agreement.

5. iFrames

You may not create frames around our webpages or modify the visual presentation and appearance of our website without obtaining prior written permission from EaseMyTravel.

6. Content Liability

We are not responsible for the content displayed on third-party websites that link to or reference our website. You agree to protect and defend EaseMyTravel against claims arising from content published on your website. Links to our website must not appear on pages containing unlawful, defamatory, obscene, or misleading material, or content that violates the rights of any third party.

7. Our Own Services

7.1 Flexible Ticket

7.1.1 If purchased during the booking process, the Flexible Ticket service allows you to request a change to your flight date and/or departure time under the conditions described in this section. This service may waive our applicable change fee and/or the airline's change fee. We act as an intermediary between you and the relevant airline when providing this service. Since the Flexible Ticket is an additional service offered by us, all rebooking requests must be submitted through our customer service team rather than directly through the airline (see Section 7.1.4).

7.1.2 Rebooking through the Flexible Ticket service is subject to the following conditions:

• If a Flexible Ticket is cancelled, the additional amount paid for this service is non-refundable.
• All rebooking requests must follow the procedure outlined in Section 7.1.4 and be submitted at least 24 hours before the original departure time.
• Changes are permitted only within the same airline. The replacement flight must be operated by the airline responsible for the originally booked flight.
• All flight segments must be completed in the same sequence as shown in the original booking.
• Changing to a different cabin or booking class on the same flight is not permitted.
• Changes involving an extended stopover in a connecting city are not permitted.
• The original departure and destination locations cannot be changed for either outbound or return flights.
• Passenger names cannot be changed or corrected through the Flexible Ticket service.
• Each journey can be rebooked only once. Once the change is confirmed, the Flexible Ticket service will be considered used.
• The rebooked journey must be completed within one year of the original booking date. The replacement trip cannot begin within 24 hours of submitting the change request.
• Once the Flexible Ticket service has been used, the booking is non-refundable under this service.

7.1.3 The Flexible Ticket service must be selected and paid for during the original booking process. It cannot be purchased or added after the booking has been completed.

7.1.4 To request a flight change using the Flexible Ticket service, you must contact our customer service team by telephone during our regular operating hours.

7.1.5 A rebooking request is considered complete only after you receive an official confirmation email from us. If you do not receive a confirmation, please contact our customer service team.

7.1.6 All flight changes requested through the Flexible Ticket service are subject to seat availability and airline approval. If the replacement flight costs more than the original ticket, or if the change affects eligibility for a special fare (such as a child fare), you will be responsible for paying the additional amount. We are not responsible for changes affecting additional services purchased directly from the airline, including extra baggage or seat reservations.

7.1.7 If you cancel your flight booking, the amount paid for the Flexible Ticket service will not be refunded.

7.1.8 If you fail to board any segment of your original journey, your eligibility to request rebooking through the Flexible Ticket service will no longer apply.

7.2 Self-transfer Guarantee

7.2.1 If your booking includes our connection assistance service, referred to as the "Self-transfer Guarantee", this will be clearly indicated during the booking process and in your booking confirmation. If your itinerary contains multiple connections, please note that this guarantee applies only to the flight segments specifically marked as "self-transfer".

7.2.2 Subject to the exclusions described below, the Self-transfer Guarantee may apply in the following circumstances (each referred to as a "Change"):

• If an airline reschedules, delays, or cancels one or more of your flights, causing you to miss a connecting flight to your destination;
• If you miss a connecting flight due to baggage delays or baggage loss beyond your reasonable control; and
• If you miss a connecting flight because of customs or immigration procedures beyond your reasonable control.

7.2.3 The Self-transfer Guarantee will not apply in the following circumstances:

• If the change affects flights issued under the same ticket or booking reference (PNR/e-ticket). In such cases, the operating airline is responsible for managing the flight changes, and you should contact the relevant airline directly for assistance.
• If the change results from force majeure circumstances beyond the airline's reasonable control, including political instability, severe weather, security concerns, strikes, major airport operational restrictions, or airline bankruptcy or insolvency.
• If the situation results from an action or failure on your part, including missing a flight because you do not have the required visa, travel documents, or other necessary paperwork, or because you have not followed the airline's rules and travel restrictions.
• If you travel with checked baggage despite booking a self-transfer itinerary specifically marked as "no checked bag", which may include a short connection time.
• If you make changes to your original booking without receiving our prior approval.

7.2.4 Notify Us Without Delay.
If you wish to use the Self-transfer Guarantee, you must contact us by telephone as soon as reasonably possible after becoming aware of a qualifying change. Please refer to the preamble for our contact information. Failure to notify us promptly may affect your eligibility for assistance under this guarantee.

7.2.5 Self-transfer Guarantee Assistance – Alternative Flights or Refund.
After receiving your notification about a qualifying change, we will provide the following available assistance options for you to choose from:
a) Alternative flight arrangements to your final destination at our expense. The available replacement flights will be communicated to you;
b) A refund of the amount paid for the unused flight segments at the time of your original booking; or
c) Alternative flight arrangements back to your original departure airport at our expense. The available flights will be communicated to you.

If we cannot arrange a reasonable alternative flight to your final destination, we may offer an alternative airport. In such circumstances, we will cover the transportation costs required to reach that alternative airport.

If more than 48 hours remain before the originally scheduled departure of the affected flight, we reserve the right to select one of the assistance options described in Section 7.2.5 at our discretion.

7.2.6 Acceptance of the Offered Assistance.
After receiving details of the available assistance options described in subsection 7.2.5 (a)-(c), you must communicate your preferred option as soon as possible. If we do not receive your response within a reasonable period, and in any event within 24 hours, your entitlement to assistance under the Self-transfer Guarantee may expire.

7.2.7 Additional Compensation.
In addition to the assistance described in this Section 7.2, the Self-transfer Guarantee may include the following benefits:

• Accommodation – If a qualifying change occurs at short notice and leaves you without accommodation overnight (between 22:00 and 08:00), we will cover reasonable accommodation expenses for one or more nights, up to a maximum of USD 100 per eligible passenger. Any accommodation compensation received directly from the airline will be deducted from the amount payable under the Self-transfer Guarantee.
• Meals & Beverages – If a qualifying change causes your flight to be delayed by more than four hours, we will cover reasonable meal and beverage expenses up to USD 12 per eligible passenger. Any compensation for meals or beverages received directly from the airline will be deducted from the amount payable under the Self-transfer Guarantee.

Please note that you must initially pay these expenses yourself and submit the relevant receipts to us for reimbursement.

8. Your Privacy

We value your privacy and the protection of your personal information. Please review our Privacy Policy to understand how your information is collected, used, and protected.

9. Reservation of Rights

We reserve the right to request the removal of any link or specific links directing visitors to our website. Upon receiving such a request, you agree to remove the relevant links promptly. We also reserve the right to update or modify these Terms and Conditions and our linking policy whenever necessary. By continuing to link to our website, you agree to comply with the latest applicable terms and conditions.

10. Removal of Links from Our Website

If you come across any link on our website that you consider inappropriate or offensive, you may contact us and share your concerns. We will review such requests and consider whether removal is appropriate. However, we are not obligated to remove any link or provide an individual response.

Although we aim to provide useful and updated information, we do not guarantee that all website content is accurate, complete, or current. We also do not guarantee uninterrupted website availability or that all published information will always remain up to date.

11. Cancellation & Refund Policy

By accessing or using this website, you acknowledge that you have read and agreed to our Cancellation & Refund Policy. Please review this policy carefully before proceeding with any booking. If you do not agree with its terms, you should discontinue using our website and services.

12. Disclaimer

To the fullest extent permitted by applicable law, we exclude representations, warranties, and conditions relating to our website and its use. Nothing contained in this disclaimer is intended to:

• Limit or exclude liability for death or personal injury where such liability cannot legally be excluded;
• Limit or exclude liability arising from fraud or fraudulent misrepresentation;
• Restrict any liability in a manner that is not permitted under applicable law; or
• Exclude any liability that cannot legally be excluded under applicable law.

The limitations and exclusions of liability described in this section and elsewhere in this disclaimer:
(a) are subject to the provisions stated in the preceding paragraph; and
(b) apply to all liabilities arising under this disclaimer, including contractual liability, liability in tort, and liability resulting from a breach of statutory duty.




Where our website and the information or services provided through it are offered free of charge, we will not be liable for any loss or damage of any nature to the extent permitted by applicable law.