› Cancellation & Refund Policy

1. GENERAL INFORMATION

Thank you for choosing EaseMyTravel for your travel needs.

This Cancellation & Refund Policy explains how cancellations, changes and refunds are handled for bookings made through our website or customer service. By making a booking with EaseMyTravel, you agree to the terms stated on this page, together with our Terms & Conditions and Privacy Policy.

Airline tickets are governed primarily by the fare rules and conditions set by the operating airline. EaseMyTravel acts as an intermediary between you and the airline, so the cancellation and change options available to you depend on the fare purchased and the airline's policy at the time of booking.

2. 24-Hour Risk-Free Cancellation

For eligible bookings, you may cancel your reservation within 24 hours of purchase and receive a full refund, subject to the following conditions:

  • The booking was made at least 7 days before the scheduled departure date.
  • The cancellation request is submitted to our customer service within 24 hours of the booking confirmation.
  • The booking is for a flight to or from the United States, where this protection applies.
  • Optional add-on services such as the Flexible Ticket may be non-refundable even within this period.

Bookings made less than 7 days before departure are not eligible for this 24-hour rule and are subject to the airline's fare rules.

3. Cancellation Policy

If you wish to cancel a booking outside the 24-hour period, the following general conditions apply:

  • Cancellation eligibility, penalties and refund amounts are determined by the airline's fare rules for the ticket you purchased.
  • Some fares, including most Basic Economy and promotional fares, are completely non-refundable.
  • Where a cancellation is permitted, the airline's cancellation penalty and our service fee will be deducted from the refund amount.
  • Taxes and airport fees may be refundable even on non-refundable fares, depending on the airline and the route.
  • All cancellation requests must be made through our customer service before the scheduled departure of the first flight on your ticket.

4. Change Policy

Changes to date, time or itinerary are subject to the airline's rules and availability.

  • Change requests must be submitted through our customer service and are complete only after we confirm them by e-mail.
  • The airline's change fee, any fare difference between the old and new ticket, and our service fee may apply.
  • If the new ticket costs more than the original ticket, you must pay the difference before the change can be issued.
  • Name changes or corrections are generally not permitted by airlines. Minor corrections may be possible at the airline's discretion.
  • If you do not use a flight segment, the remaining segments of the ticket may be cancelled by the airline.

If you purchased our Flexible Ticket service, please refer to Section 7.1 of our Terms & Conditions for the specific rebooking conditions.

5. Refund Policy

When a booking is eligible for a refund, the following rules apply:

  • Refunds are processed to the original form of payment used at the time of booking.
  • Once we submit your refund request, the airline may take 7 to 20 business days to approve it. After approval, your bank or card issuer may take additional time to show the credit.
  • The refund amount will be calculated after deducting the airline's penalties and any non-refundable service fees or add-on charges.
  • Refunds for unused tickets can be requested for a limited time after the travel date, subject to airline rules.
  • Currency conversion differences, if any, are determined by your bank or card issuer and are not controlled by us.

6. Airline-Initiated Changes and Cancellations

If the airline cancels your flight or makes a significant schedule change, you may be entitled to choose between a refund and an alternative flight, according to the airline's policy and applicable law.

  • Please contact our customer service as soon as you become aware of the change.
  • We will assist you in contacting the airline and requesting a refund or rebooking on your behalf.
  • Final approval of any refund or alternative flight rests with the operating airline.

7. Non-Refundable Items

The following items are generally non-refundable:

  • Flexible Ticket add-on charges, once purchased.
  • Our service fees, unless the cancellation falls under the 24-hour rule or is caused by an error on our part.
  • Tickets marked as non-refundable by the airline.
  • Bookings where the passenger fails to show up for the flight (no-show).
  • Optional services purchased directly from the airline, such as seat selection or additional baggage.

8. How to Request a Cancellation or Change

To cancel or change your booking, please contact our customer service team and keep the following details ready:

  • Your booking reference or confirmation number.
  • The full name of the passenger(s) as it appears on the ticket.
  • The e-mail address used during booking.
  • The reason for cancellation or the new travel dates you prefer.

Our team will review your request, explain the applicable charges, and proceed only after receiving your confirmation. You will receive an e-mail once your request has been processed.

9. Contact Us

If you have any questions about this policy, please contact EaseMyTravel customer service during our regular business hours. Our contact details are available on the Contact Us page of our website.

10. Policy Updates

We reserve the right to update this Cancellation & Refund Policy at any time. The version published on our website at the time of your booking will apply to that booking. Airline rules may change without notice and always take priority over this policy.